Qwen3 Privacy Policy — How We Protect Your Information
Qwen3 takes the privacy of every user in Malaysia seriously. This page clearly explains what information we collect, how it is used, and the rights you hold as a user of our platform.
Last updated: January 2026
Types of Information We Collect from You
When you register and use the qwen3 platform, we collect several categories of information to keep the platform running safely and efficiently. Below is a detailed breakdown of each category:
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth and password (stored in encrypted form and not readable). Should identity verification be required, we may request a copy of your Malaysian identity card (MyKad) or passport. This information is necessary to ensure your account is legitimate and secure.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect information relating to your chosen payment method — such as the account holder name for FPX or your TNG e-wallet account number. We do not store bank card numbers or payment PINs directly in our systems. All payment processing is carried out through processors that use standard encryption.
Device & Browser Information
We automatically collect technical information when you access the platform — including device type, operating system, browser type, IP address, screen resolution and time zone. This information is used to ensure the platform displays correctly on your device and to detect any unauthorised access attempts.
Platform Usage & Activity Data
We record information about how you use the platform — including games played, bets placed, pages visited, session duration and in-account actions. This data helps us improve the user experience and detect any unusual activity for security purposes.
- Information We Collect
- How We Use Your Information
- Cookies & Tracking
- Data Security & Storage
- Third-Party Sharing
- User Rights & Contact Us
How We Use This Information
Your personal information is used to create, verify, and maintain your account — including the login process, identity verification, and account recovery.
Payment information is used solely to process your deposits and withdrawals in MYR accurately and securely.
Device and activity data is used to detect unauthorised access attempts, fraud and activity that violates qwen3's platform terms of use.
Usage data helps us understand how users interact with the platform and make continuous improvements to the interface and user experience.
Account and transaction information is accessed by our support team when you contact us for assistance — solely for the purpose of resolving your issue.
Your email address or phone number is used to send important account notifications — such as registration confirmations, security alerts, and policy updates.
Cookies & Tracking Technologies
The qwen3 platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better experience for you. Cookies are small text files stored on your device when you visit the platform.
Types of Cookies We Use
- Essential Cookies: Required for the platform's core functions — such as maintaining your login session and ensuring security. These cookies cannot be disabled as they are critical to platform operation.
- Functional Cookies: Saves your preferences such as language, display settings and recent activity history for a smoother return experience.
- Analytics Cookies: Collects aggregated (anonymised) data on how users interact with the platform — used solely for internal improvement purposes.
Most web browsers allow you to manage cookies through your browser settings. However, disabling essential cookies may significantly affect platform functionality.
Data Storage & Security
Qwen3 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
- SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard security protocols.
- Secure Storage: Passwords are stored in hashed form — meaning no one, including our staff, can ever read your original password.
- Access Controls: Access to users' personal data is restricted to staff who specifically need that information to carry out their duties.
- Retention Period: Account information is retained for as long as your account remains active. Following account closure, data is kept for the period required by law before being securely deleted.
Sharing Information with Third Parties
Qwen3 does not sell, rent or share your personal information with third parties for marketing purposes. However, there are limited situations where information sharing may occur:
- Payment Processors: Information required to process MYR transactions is shared with licensed payment processors we work with (such as FPX or e-wallet providers). They are bound by strict confidentiality agreements.
- Game Software Providers: Minimal game data required is shared with our game software providers to ensure games function correctly. These providers are not permitted to use such data for any other purpose.
- Legal Requirements: We may be required to disclose certain information to the relevant authorities where a valid court order or legal obligation exists.
- Fraud Prevention: In cases of suspected fraud, limited information may be shared with anti-fraud agencies for investigation purposes.
Your Rights as a User
As a qwen3 platform user in Malaysia, you have the following rights regarding your personal information:
- Right of Access You have the right to request a copy of the personal information we hold about you. Contact our support team and we will provide it within a reasonable timeframe.
- Right to Correction If your personal information is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your account settings.
- Right to Erasure You may request the deletion of your account and personal data. Such requests will be processed subject to applicable minimum data retention requirements under the law and the settlement of any outstanding transactions.
- Right to Object You have the right to object to the processing of your data for certain purposes. Please contact us via our support email to discuss your request.
Changes to This Privacy Policy
Qwen3 reserves the right to update or modify this Privacy Policy from time to time. Any changes take effect immediately upon publication on this page. We encourage you to review this page periodically to stay informed about how we handle your personal information.
Where there are material changes that significantly affect how we use your information, we will endeavour to notify you via platform notification or your registered email address. Continued use of the platform after such changes are published will be considered acceptance of the updated policy.
For any privacy-related enquiries, requests, or complaints, please contact our support team. We are committed to responding to all privacy enquiries within a reasonable timeframe. You may also visit our FAQ page for answers to the most frequently asked questions about privacy and account security.
Privacy support email: [email protected]
Related Policy Documents
Summary of Our Privacy Commitments
- No data sold to advertisers
- Encryption applied to all sensitive data
- Access and deletion rights are respected
- Privacy support available at any time
Your Privacy is Protected — Use the Platform with Confidence
Register a qwen3 account today and enjoy a Malaysian entertainment platform that puts your security and privacy first.